Yes, as we are based in Australia and you are buying from an Australian company, all prices are in Australian dollars.

Yes! We buy back products you purchase from Jaggards. Before we agree to buy anything back, all items are tested to ensure their authenticity. If you did not buy your item from us, simply contact us and we'll let you know if we will purchase it.

Whilst we have considerable experience gained over 55 years in the bullion and numismatic trade, we are not able to provide financial advice for your personal investment strategy. We are, however, happy to tell you about the most appropriate products for you. You can check out our Beginners Guide for additional help.

Yes, you are required to have a verified account in order to make a purchase. Simply register for an account here.

Online transactions: 

- Credit Card - Visa, MasterCard - 1.95% fee.

- Bank Transfer

Bank: Commonwealth Bank of Australia
Account Name: Jaggards Pty Limited
BSB: 062-000
Account Number: 20161780

In-store transactions: 

- Cash

- Eftpos

- Credit Card – Visa, MasterCard - 1.95% fee.

We strive to ensure that every credit card transaction occurs within a secure environment. Jaggards' payment system has a 128-bit SSL Security Encryption Certification awarded by VeriSign.

When you see a key lock on your web browser, this indicates a secure page. We do not hold your credit card information after you complete your order, as it is submitted directly to our banks. Rest assured that your credit card information is secure every time you make an order with Jaggards.

You can pop into our shop for a quick assessment and we can provide you with a quote for your product, or give us a call and we will do our best to help you out over the phone.

Alternatively, shoot us an email with some photos of your product/s and we will try and give you an accurate quote.

No, you do not need the original invoice when you decide to sell your item(s) back to us, however, you will need to provide us with a form of identification, such as a driver's license.

We do where we can, so if you see the same item cheaper elsewhere, let us know and we will do our best to match it.

Yes, all products that incur  GST are labeled as such along with any other taxes if applicable. However, you may be charged customs and duties charges once the parcel reaches its destination port, which must be paid by the recipient directly to the Customs Service or the authorized service provider. Jaggards is not responsible for and will not reimburse any of these charges and duties.

If your order was successful you will receive an automated order confirmation email within 10 minutes. If it's the first time purchasing with Jaggards, be sure to check your spam or junk folders. If you have not received your order confirmation email, you can also log in to your account to check at My Orders,   if you are still unsure contact us at info@jaggards.com.au or give us a call on 02 9230 0886.

With the help of our office mathematician, we have formulated a very complex formula that involves using the spot price and adding a premium and voilà!

We are one of Australia’s oldest and most trusted bullion and coin dealers with an impeccable reputation dating back to 1963. We work hard to source the best precious metals and rare coins from the world's most credible and recognized refiners, mints, and auction houses. Everything we sell is authenticated, tested and genuine.  

If you are able to come to Sydney, simply visit our showroom and we will be able to help you. You don't need an appointment however, if you intend on selling your item/s you will need to provide some form of identification, such as a driver's license.  

If you are not able to make it to our showroom, you can post your item/s to us. 

Please contact us before sending anything to Jaggards, we will need to confirm that we can purchase what you are looking to sell beforehand. 

We strongly recommend using a courier service or registered mail service, Jaggards will not be responsible for anything that is lost in the mail, so make sure you have a tracking number. When packing your goods please include your contact information.

When we receive your parcel, we will give you a call to lock in the selling price. If you wish to sell, we simply transfer the money to your bank account. We can hold the item/s up to a week before you decide to sell. 

Post your good to:

P.O Box R345

Royal Exchange

NSW 1225

No, unfortunately, we do not offer a hold or lay-by service. Items must be ordered and paid for immediately. 

Yes, we have some items listed as backorder on our website. If the item you are purchasing is on backorder, we will fulfil your delivery once the item has been received.

We have an intuitive interface that allows you to search by keyword. Simply use the search function in the top menu of our website and browse by product, brand, size etc. 

Jaggards ranges a wide selection of products in a variety of forms and sizes from world-class refiners. We offer products from The Perth Mint, ABC Bullion, PAMP, Baird & Co, The Royal Mint, The Royal Australian Mint, Austrian Mint, US Mint, Scottsdale, Rand Refinery & Canadian Mint. We also offer an exceptional collection of rare and valuable coins.

If you have your eye on a particular product that we do not stock, please get in contact and we will place you on a waitlist if in case we range it in the future.

Jaggards is a company with 59 years of experience in the bullion and numismatic industry. We are a key distributor of bullion products for some of the worlds largest refiners and mints, and source our products direct from suppliers or approved distributor networks.  Every product sold is verified for its authenticity.

Yes, we have a retail showroom in the heart of Sydney CBD. We welcome you to visit us in person and review our product selection. You can find us at 74 Pitt Street, Sydney NSW 2000. 

We try to maintain product stock levels, however, due to market forces, we experience peak demand cycles, which can cause industry supply shortages. If a product is listed as 'out of stock', we attempt to provide an indication of restocking on the product page. We also provide a notification tool that will inform you via email as soon as that item has been restocked. 

To be notified of a product restock, go to the product listing on our website, enter your email address and click the "Notify Me" button.

A troy ounce (oz t) is a special unit of measure for precious metals. One troy oz is equal to 31.1 grams.

Gold bullion is available in the form of coins, rounds, and bars. Gold coins are different from the other two options in that they are produced only by government mints and carry a face value in their country of origin. Many countries throughout the world produce their own gold coins containing a wide range of designs and sizes. Gold bars and rounds are produced by private mints and are usually found in a wider selection of sizes than that of coins.

Right here on our website, of course. Jaggards offers a wide variety of quality physical gold products at the lowest prices. Browse some of our selection at the links below:

• Gold Bars
• Gold Coins

If one is just trying to acquire as much gold as possible, both gold bars and standard gold bullion coins are a viable option. If one is simply looking to purchase gold for the lowest price possible, gold bars will often be the most cost-efficient way to buy gold bullion. Bars carry lower premiums than coins because they have no face value, are not backed by government mints, and most gold bars are easier to make than gold coins.

For example, today a 1oz Perth mint Gold Kangaroo coin may be bought from a dealer for $xxxx. That same dealer is also offering a 1 oz Perth mint gold bar for $xxxx. That's about a $xxxx difference per ounce of gold bullion! Both bars and coins can be purchased in fractional sizes such as 1 gram, 2 gram, 5 gram, 20 gram, and more. The fractional sizes, however, will typically carry larger premiums than a standard 1 ounce or 1 kilo bar due to higher manufacturing costs associated with producing smaller bullion items.

The spot price is the most common standard used to gauge the going rate for a troy ounce of any precious metal. The price is driven by speculation in the markets, currency values, current events, and many other factors. Gold spot price is used as the basis for most bullion dealers to determine the exact price to charge for a specific coin or bar. These prices are calculated in troy ounces and change every couple of seconds during market hours.

The spot price of gold — or any commodity for that matter — represents the price at which the commodity may be exchanged and delivered upon now. This is in contrast to gold or commodity futures contracts, which specify a price for the commodity for a future delivery date.

Gold is a commodity that is traded all over the world, and as such, it trades across many different exchanges, such as Chicago, New York, Zurich, Hong Kong, and London. The COMEX, formerly part of the New York Mercantile Exchange and now part of the CME Group in Chicago, is the key exchange for determining the spot gold price. The spot gold price is calculated using data from the front month futures contract traded on the COMEX. If the front month contract has little to no volume, then the next delivery month with the most volume will be utilized.

Our up-to-the-minute spot price feed is compiled from the collective data of various reliable sources to ensure our spot prices are always as accurate and current as possible.

The gold spot price is the prevailing price for an ounce of .9999 fine gold that is deliverable right now. The spot price does not take into account dealer or distributor markups or markups by the minting or manufacturing company. Most of our inventory is purchased directly from the mint; those products are priced at the spot price plus a markup for the mint or maker to turn a profit.

The dealer then also has to make a profit in order to stay in business. The dealer will take their purchase price, then markup the products further to cover dealer costs and a profit margin. This is why dealers will typically buy from individuals at or below the spot gold price and they will sell above the spot gold price. The spread between their buy and sell prices represents the dealer's gross profit.

Gold is traded in U.S. dollars (USD) and is therefore quoted in USD. In areas outside of the U.S., the spot gold price is taken in USD and simply converted to local currency.

The price for an ounce of gold is the same all over the globe; otherwise, an arbitrage opportunity would exist. The world spot gold price is simply converted into local currencies to give market participants the price for 1 troy ounce of .9999 fine gold in their respective local currency.

With the help of our office mathematician, we have formulated a very complex formula that involves using the spot price and adding a premium and voilà!

Yes, all products that incur  GST are labeled as such along with any other taxes if applicable. However, you may be charged customs and duties charges once the parcel reaches its destination port, which must be paid by the recipient directly to the Customs Service or the authorized service provider. Jaggards is not responsible for and will not reimburse any of these charges and duties.

We do where we can, so if you see the same item cheaper elsewhere, let us know and we will do our best to match it.

Yes, as we are based in Australia and you are buying from an Australian company, all prices are in Australian dollars.

Gold is a commodity that can have very rapid price changes during periods of high volatility and can also have very little price movement during quiet periods of low volatility. There are many different things that can potentially affect the price of gold. These issues include but are not limited to: supply and demand, currency fluctuations, inflation risks, geopolitical risks, and asset allocations.

Gold is viewed by some as a "safe-haven" asset for it is one of the only assets with virtually no counter-party risks (gold requires no performance by outside entities to retain its value). This is why gold's value may potentially rise during times of economic instability or geopolitical uncertainty.

Gold spot prices change every few seconds during market hours and can fluctuate throughout the course of a day based on breaking news, supply and demand, and other macroeconomic factors. The gold spot price is determined by a variety of domestic and foreign exchanges, allowing the gold spot price to consistently update from 6PM EST to 5:15PM EST, Sunday to Friday (markets close from 5:15 PM to 6 PM EST each weekday). The changes in gold prices are due to supply/demand, as well as order flow and other factors.

Gold products, especially gold coins, are priced based on gold content and their collectability. The gold content is pretty straightforward. The collectability premium, however, is another animal. Gold coins with the same gold content may have wildly different market values based on such things as when or where they were minted, how many coins of that particular type were minted, what condition the coin is in, and more.

Just because a dealer is selling that coin for hundreds over the spot price does not necessarily mean that the dealer is making hundreds of dollars on the coin. The dealer likely paid several hundred dollars over the gold spot price for the coin, as well, and is now looking to sell it with his or her profit margin attached.

Dealers have procedures for locking in a specific price on gold products based on current price levels. These procedures may vary from dealer to dealer. If one is looking to buy gold and lock in a price, one method is for the buyer to lock that price in once he or she reaches their checkout page when making an online purchase.

At that time, the investor will typically have a specified amount of time to complete their purchase and lock their price in. The amount of time given may be fairly short, however, such as five minutes (as is the case with Jaggards). Dealers do this to try and protect themselves from rapidly changing prices.

Yes and no. Dealers may charge a fixed profit markup on certain products and they may have varying charges on other products. A simple gold bar, for example, may be sold by a dealer for $20 over the spot gold price, while a graded Double Eagle coin may sell for a premium at the dealer's discretion based on condition, scarcity, and other market factors.

The price of gold often exhibits a negative correlation to stocks. That is to say that yes, gold and equities usually move in opposite directions; however there are also times gold and stocks may both move in the same direction. Many consider gold to have little correlation to stocks and bonds, and therefore feel it can potentially be a wise investment to add to one's portfolio.

Yes. When you place an order over the telephone or online, we will send you an order confirmation email detailing what you purchased as well as your locked prices.

There are several gold bullion coins that have a face value. That is to say that they are considered good, legal tender in their respective country and could be used to make purchases just like cash. The fact is, however, that these coins are not often used to make purchases. They are worth more for their gold content than their face value.

Have you ever seen someone pay for items at the grocery store with a $100 Perth mint Kangaroo gold coin? Probably not. These coins, and others that carry a legal tender status, derive their value primarily from their bullion content.

Generally speaking, yes. While country conversion rates do have some impact on spot prices, the value of precious metals is universally ubiquitous. Many investors appreciate the worldwide value of metal bars and bullion, especially as a hedge against inflation and global unrest.

Not necessarily. Spot prices are reflections of how much you could make if you sold your gold or silver bullion immediately. However, the buyer in question might offer more or less depending on the quality and rarity of the coin. You’re welcome to bring your bullion to Jaggards’ Sydney showroom to get a personalized price.

Like many other investments on the Australian market, it’s a good idea to buy low and sell high to maximise your returns. You can use our spot price chart to make more informed decisions by identifying highs and lows in the marketplace. If you’re newer to precious metals and want more information about bars and bullion, you can refer to our glossary at any time.

We accept Visa and MasterCard,  credit cards for payment. They are convenient for paying for smaller orders. All credit card orders are reviewed, and we reserve the right to refuse any order deemed questionable or of significant risk to Jaggards regardless of payment method and price confirmation.

If you wish to pay for your order by bank transfer, select bank transfer as your payment method in the checkout and submit your order.  We will send you an order confirmation email, which will include our banking information for the transfer and a reminder to reference your order number on your payment. We expect to receive your payment within 24hours of placing the order. 

We will send a payment confirmation email to notify you the payment has been applied to the order and inform you when we expect to ship your order.  When the order ships, we will send you a ship confirmation email, which will include your tracking number.

Orders may incur customs and duty fees when shipped internationally. Customs and duties charged by the appropriate Customs Service authority, once the parcel reaches its destination port, must be paid by the recipient directly to the Customs Service or its authorized service provider. Jaggards is not responsible for and will not reimburse any of these charges and duties. Please note that separate orders placed on the same day will still be subject to the customs charges and duties.

Your order may be canceled if we do not receive a payment within the required time period. Also, your account may be closed, and you may no longer be able to place trades with us. If a decline in the market price occurs, you will be liable for any market loss we incur for locking in and accepting your order. (Our Market Loss Policy). You will be charged the difference between your confirmed price and the market buy price when your order is officially canceled. Any market gain on cancellations shall remain the property of Jaggards.

Online transactions: 

- Credit Card - Visa, MasterCard - 1.95% fee.

- Bank Transfer

Bank: Commonwealth Bank of Australia
Account Name: Jaggards Pty Limited
BSB: 062-000
Account Number: 20161780

In-store transactions: 

- Cash

- Eftpos

- Credit Card – Visa, MasterCard - 1.95% fee.

When you are ready to checkout, you will be presented with three shipping options;

1. Courier-Mail

2. In-store pickup

3. Vaulting Service

Please select your preferred shipping method and proceed to checkout.

You may collect your order in store as soon we have cleared the funds in our bank account. Funds may take up to 48hours to clear. We will contact you by phone or email as soon as you can pick up your items.

Orders may incur customs and duty fees when shipped internationally. Customs and duties charged by the appropriate Customs Service authority, once the parcel reaches its destination port, must be paid by the recipient directly to the Customs Service or its authorized service provider. Jaggards is not responsible for and will not reimburse any of these charges and duties. Please note that separate orders placed on the same day will still be subject to the customs charges and duties.

The standard holding period is 14 days. If you collect within this time frame, it is free of charge. When the 14 days are up, if you do not collect your parcel it will be moved to our vaulting facility at your expense. Click here to see vaulting and storage options and costs.

Delivery times vary according to the item, time of purchase and method of delivery. Typically you can expect to receive your order within 1 to 3 days of the order being dispatched. If you are experiencing a longer than expected time, please let us know and we will look into it for you.

If you would like to amend your delivery address, please contact us as soon as possible. If the order is not marked as "Shipped" in your account, we can amend the delivery address on our end. Please note that we will require a photo ID to verify your identity in order to change the delivery address.

All orders placed with Jaggards are tracked from the moment we receive your order confirmation. You can monitor your orders progress within your account and receive notifications regarding different stages of the journey.

Simply log in to your account, click on the "Orders" tab and you will see the current status of your order highlighted in green.

Yes, we do ship to addresses outside of Australia. Please get in contact with our team directly to obtain a quote – email info@jaggards.com.au or call +61 2 9230 0886

Unfortunately, we do not deliver to PO Boxes for security reasons. We only deliver to the address you provided upon registering. 

Please note that if you have recently moved and need to update your address, we require a government ID with the new address on it in order to update your account.

Yes, we do allow for others to collect your order, however, we request that you notify us via email first. We require that you provide the details of the person who will be collecting your order and a copy of their photo ID. Please advise the nominated person to bring their photo ID upon collection as proof of identity and the order number.

Your order will not be left unattended at your address. For Australia Post deliveries, the driver will leave a note for you to collect your parcel at your local post office. Parcels are kept at the post office for 5 days. 

For all other courier services, the order will be returned to the couriers' warehouse and a re-delivery will need to be arranged. Please contact the courier service to arrange this within 48 hours otherwise, your parcel may need to be collected from their depot.

Please note that a re-delivery fee will be charged if your order is returned to their warehouse. 

All Jaggards online orders are covered and backed by our insurance policy. Rest assured when you purchase from Jaggards your order is fully insured for loss from the moment of dispatch to delivery. 

Yes, you will be required to sign for the parcel in order to accept the delivery. 

We organise parcel delivery predominantly via TNT, on occasion, we may also use Australia Post. All parcels are express posted to your delivery address, with an expected delivery timeframe of 1 – 3 business days.

All our packages are carefully and discretely wrapped, typically in brown or white padded bags or boxes, then concealed in courier satchels, and do not give any indication as to the contents inside.

Once your payment has cleared, we will begin packaging and shipping your order. With some exceptions based on the stock availability, all orders are typically processed within 24hours of us having received cleared funds. Once your order has shipped, you will receive an email confirmation that includes the tracking number.

All deliveries will incur a minimum delivery charge of $30. Gold, Platinum, and Palladium orders will incur a shipping charge of just $1.90 per oz,  with Silver being charged at $3.90 per kg.

Example 1

You purchase 1 Kilo of Silver and 1oz of Gold, you will pay the minimum rate of $30.

Example 2

You purchase 10 Kilos of Silver and 8oz of Gold.
@ $3.90 per Kilo for Silver
@ $1.90 per Ounce for Gold
The cost would be (10 x $3.90) + (8 x $1.90) = $54.20

Orders have a maximum shipping value of AUD$60,000, so an order of $120,000 will be split into 2 separate shipping consignment notes and charged accordingly.

Please get in contact with Jaggards via phone or email to find out whether your items are eligible for return. We do not accept returns on bullion products due to spot price fluctuations and market volatility. We do accept returns and exchanges for numismatics products. 

Anything marked as "Sale" cannot be returned for a refund, credit or exchange.

Please check your items prior to purchasing to ensure you are happy with your order. 

Once we have received your item(s), we will email you confirmation that we have accepted the delivery of your items.

We recommend that you obtain a tracking number and insure the parcel items so that you are not exposed to loss or damage whilst your products are in transit. 

Bullion products cannot be cancelled or altered after the order has been placed due to spot price fluctuations and market volatility.

Numismatic orders can be cancelled or changed so long as the order has not been shipped.

Please contact us immediately if you want to change or cancel a numismatic order.

If an item or order is cancelled, you will need to allow 3-5 business days for the refund value to reflect into your account.

Please use your original packaging box and satchel to package your returns. If you have disposed of the original packaging, please use a box or satchel that will contain the items safely and securely. Please keep in mind that you are responsible for safely packing your return, so we receive the items in their original condition.

When returning your item, please leave it in its original casing or display pouch. We can only accept products if they have not been tampered with.

Make sure all returns are sent to PO Box R345 Royal Exchange NSW 1225.

Note: If the parcel is lost in transit, you will be liable as this is not covered by our insurance, so it is advised you insure the parcel.

Jaggards will issue a refund in the same form as the original payment method, i.e.;

If the payment for your order was made via credit card or bank transfer, Jaggards will credit the same account.

If you purchased your items in cash, we will issue a credit to your nominated bank account via bank transfer.

Please note that all transactions are completed in AUD which means depending on the current conversion rate, you may see a different refund value to your original order charge for international sales.

Before any parcel leaves Jaggards, all orders are photographed for verification purposes. In the unlikely event that we get your order wrong, we will arrange to have the correct item sent out as soon as possible. Please check your parcels carefully as small items may move during transit. Please do notify us via phone or email as soon as possible.

Spot price fluctuations and market volatility mean that we are unable to provide refunds or exchanges for bullion purchases; so please make sure you are making the correct purchase(s). We do, however, offer buybacks. To view the current buyback price of your metal, please click here.

We also offer exchanges for numismatic purchases; however, this does not apply if you have a change of heart, find the item cheaper elsewhere or you just simply don't want it anymore. We have 3 rules of exchanging numismatic purchases: All purchases must be exchanged within 7 days of the purchase date; they must be in their original packaging and in the original condition. This includes modern issues and rare coins and/or banknotes. If your item matches all these conditions, you can lodge an exchange by contacting us to receive a return number first.

Returns usually take 2-7 business days to reach our store.

Once received, your request will be processed within 1-3 business days.

For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account.

Don't forget – we send you emails along the way so keep an eye out in your inbox (including your junk/spam folder) for any updates.

Yes, we have a physical retail store in Sydney CBD where you can purchase your bullion and/or numismatics on the spot. 

Our retail store is located on Level 8, 74 Pitt Street, Sydney NSW 2000. 

No, you do not need to book an appointment. Our retail showroom is open to the public, Monday - Friday, 9 am - 4:30 pm. Please feel free to walk in and visit us anytime between these hours for buying and selling bullion and numismatics.

To avoid any disappointment, we advise you call us on the day of your visit to ensure that we have your items in stock.

Jaggards has a physical retail showroom in Sydney CBD. We are located on Level 8, 74 Pitt Street, Sydney NSW 2000.

If you travelling by public transport, Wynyard is the nearest train station. The best way to get to us from Wynyard station is to take the Hunter Connection underpass, which will bring you directly to Pitt Street and you'll find us directly across the street.

If you are travelling by car, we recommend you park in the paid parking station directly across the street from Jaggards. Please see below two parking options below:

• Wilson Parking - Angel Place Car Park, Sydney
• Secure Parking - 109 Pitt Street Car Park

Unfortunately, street parking is reserved for loading bays.

Level 8, 74 Pitt Street, Sydney NSW 2000

Jaggards is open Monday - Friday, 9:00 am to 4:30 pm. 

We are closed on Saturday, Sunday and Public Holidays.

No appointments are required.