Please get in contact with Jaggards via phone or email to find out whether your items are eligible for return. We do not accept returns on bullion products due to spot price fluctuations and market volatility. We do accept returns and exchanges for numismatics products. 

Anything marked as "Sale" cannot be returned for a refund, credit or exchange.

Please check your items prior to purchasing to ensure you are happy with your order. 

Once we have received your item(s), we will email you confirmation that we have accepted the delivery of your items.

We recommend that you obtain a tracking number and insure the parcel items so that you are not exposed to loss or damage whilst your products are in transit. 

Bullion products cannot be cancelled or altered after the order has been placed due to spot price fluctuations and market volatility.

Numismatic orders can be cancelled or changed so long as the order has not been shipped.

Please contact us immediately if you want to change or cancel a numismatic order.

If an item or order is cancelled, you will need to allow 3-5 business days for the refund value to reflect into your account.

Please use your original packaging box and satchel to package your returns. If you have disposed of the original packaging, please use a box or satchel that will contain the items safely and securely. Please keep in mind that you are responsible for safely packing your return, so we receive the items in their original condition.

When returning your item, please leave it in its original casing or display pouch. We can only accept products if they have not been tampered with.

Make sure all returns are sent to PO Box R345 Royal Exchange NSW 1225.

Note: If the parcel is lost in transit, you will be liable as this is not covered by our insurance, so it is advised you insure the parcel.

Jaggards will issue a refund in the same form as the original payment method, i.e.;

If the payment for your order was made via credit card or bank transfer, Jaggards will credit the same account.

If you purchased your items in cash, we will issue a credit to your nominated bank account via bank transfer.

Please note that all transactions are completed in AUD which means depending on the current conversion rate, you may see a different refund value to your original order charge for international sales.

Before any parcel leaves Jaggards, all orders are photographed for verification purposes. In the unlikely event that we get your order wrong, we will arrange to have the correct item sent out as soon as possible. Please check your parcels carefully as small items may move during transit. Please do notify us via phone or email as soon as possible.

Spot price fluctuations and market volatility mean that we are unable to provide refunds or exchanges for bullion purchases; so please make sure you are making the correct purchase(s). We do, however, offer buybacks. To view the current buyback price of your metal, please click here.

We also offer exchanges for numismatic purchases; however, this does not apply if you have a change of heart, find the item cheaper elsewhere or you just simply don't want it anymore. We have 3 rules of exchanging numismatic purchases: All purchases must be exchanged within 7 days of the purchase date; they must be in their original packaging and in the original condition. This includes modern issues and rare coins and/or banknotes. If your item matches all these conditions, you can lodge an exchange by contacting us to receive a return number first.

Returns usually take 2-7 business days to reach our store.

Once received, your request will be processed within 1-3 business days.

For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account.

Don't forget – we send you emails along the way so keep an eye out in your inbox (including your junk/spam folder) for any updates.