When you are ready to checkout, you will be presented with three shipping options;

1. Courier-Mail

2. In-store pickup

3. Vaulting Service

Please select your preferred shipping method and proceed to checkout.

You can collect your order under the following conditions:

• Payment has been successfully cleared in our account.
• You have received an email confirmation to collect your order in-store.

Once both of these conditions are met, you can collect your order yourself or authorise a third party to collect it on your behalf with pre-approved authority.

Orders may incur customs and duty fees when shipped internationally. Customs and duties charged by the appropriate Customs Service authority, once the parcel reaches its destination port, must be paid by the recipient directly to the Customs Service or its authorized service provider. Jaggards is not responsible for and will not reimburse any of these charges and duties. Please note that separate orders placed on the same day will still be subject to the customs charges and duties.

The standard holding period is 14 days. If you collect within this time frame, it is free of charge. When the 14 days are up, if you do not collect your parcel it will be moved to our vaulting facility at your expense. Click here to see vaulting and storage options and costs.

Delivery times vary according to the item, time of purchase and method of delivery. Typically you can expect to receive your order within 1 to 3 days of the order being dispatched. If you are experiencing a longer than expected time, please let us know and we will look into it for you.

If you would like to amend your delivery address, please contact us as soon as possible. If the order is not marked as "Shipped" in your account, we can amend the delivery address on our end. Please note that we will require a photo ID to verify your identity in order to change the delivery address.

All orders placed with Jaggards are tracked from the moment we receive your order confirmation. You can monitor your orders progress within your account and receive notifications regarding different stages of the journey.

Simply log in to your account, click on the "Orders" tab and you will see the current status of your order highlighted in green.

Yes, we do ship to addresses outside of Australia. Please get in contact with our team directly to obtain a quote – email info@jaggards.com.au or call +61 2 9230 0886

Unfortunately, we do not deliver to PO Boxes for security reasons. We only deliver to the address you provided upon registering. 

Please note that if you have recently moved and need to update your address, we require a government ID with the new address on it in order to update your account.

Yes, we do allow others to collect your order. To arrange for a third party to pick it up, please complete the form here. We require signed authorisation and valid identification from both you and the person you authorise to collect your order. This can be completed via our online collection authority form.

Your order will not be left unattended at your address. For Australia Post deliveries, the driver will leave a note for you to collect your parcel at your local post office. Parcels are kept at the post office for 5 days. 

For all other courier services, the order will be returned to the couriers' warehouse and a re-delivery will need to be arranged. Please contact the courier service to arrange this within 48 hours otherwise, your parcel may need to be collected from their depot.

Please note that a re-delivery fee will be charged if your order is returned to their warehouse. 

All Jaggards online orders are covered and backed by our insurance policy. Rest assured when you purchase from Jaggards your order is fully insured for loss from the moment of dispatch to delivery. 

Yes, you will be required to sign for the parcel in order to accept the delivery. 

We organise parcel delivery predominantly via TNT, on occasion, we may also use Australia Post. All parcels are express posted to your delivery address, with an expected delivery timeframe of 1 – 3 business days.

All our packages are carefully and discretely wrapped, typically in brown or white padded bags or boxes, then concealed in courier satchels, and do not give any indication as to the contents inside.

Once your payment has cleared, we will begin packaging and shipping your order. With some exceptions based on the stock availability, all orders are typically processed within 24hours of us having received cleared funds. Once your order has shipped, you will receive an email confirmation that includes the tracking number.

All deliveries will incur a minimum delivery charge of $30. Gold, Platinum, and Palladium orders will incur a shipping charge of just $1.90 per oz,  with Silver being charged at $3.90 per kg.

Example 1

You purchase 1 Kilo of Silver and 1oz of Gold, you will pay the minimum rate of $30.

Example 2

You purchase 10 Kilos of Silver and 8oz of Gold.
@ $3.90 per Kilo for Silver
@ $1.90 per Ounce for Gold
The cost would be (10 x $3.90) + (8 x $1.90) = $54.20

Orders have a maximum shipping value of AUD$60,000, so an order of $120,000 will be split into 2 separate shipping consignment notes and charged accordingly.